Privacy Policy - BeatJunction

Introduction

Welcome to BeatJunction's Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or attend our events. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By using our website and services, you consent to the collection and use of information in accordance with this policy. This Privacy Policy applies to all information collected by BeatJunction, including through our website at beatjunction.com and at our physical event locations.

Information We Collect

BeatJunction may collect various types of information from and about users of our website and services, including:

Personal Information

Name and contact details (email address, phone number, mailing address)
Payment information (credit card details, billing address) when purchasing tickets or merchandise
Date of birth for age verification purposes
Account credentials (username, password) when creating an account on our website
Communication preferences and interests related to rock music and events

Automatically Collected Information

IP address and browser information
Device information (type, operating system, screen resolution)
Pages visited and time spent on our website
Referring websites and search terms used to find our site
Location data (with your consent) for providing location-specific event information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze website traffic, personalize content, and provide targeted advertisements. For more information about cookies, please refer to our Cookie Policy.

How We Use Your Information

BeatJunction uses the collected information for various purposes, including:

To Provide and Maintain Our Services

Processing ticket purchases and merchandise orders
Creating and managing your user account
Communicating with you about your orders, bookings, and event details
Providing customer support and responding to your inquiries

To Improve Our Services

Analyzing website usage and user behavior to enhance our website and services
Conducting research and surveys to understand user preferences and improve event experiences
Testing new features and functionalities before full implementation

For Marketing and Communication

Sending promotional emails about upcoming events, special offers, and new merchandise (with your consent)
Personalizing content and advertisements based on your interests and preferences
Sharing information about our events and services on social media platforms

For Legal and Security Purposes

Complying with legal obligations and regulatory requirements
Detecting and preventing fraudulent activities and security breaches
Enforcing our Terms of Use and other policies
Protecting the rights, property, and safety of BeatJunction, our users, and the public

Information Sharing and Disclosure

BeatJunction may share your personal information with third parties under certain circumstances:

Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, ticketing platforms, email marketing, website hosting, and data analysis. These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Event Partners and Sponsors

When you attend our events, we may share your information with event partners, sponsors, and venues for operational purposes, such as event access control, venue management, and providing enhanced experiences. These parties are contractually obligated to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies). We may also disclose information to protect our rights, property, or safety, or that of our users, employees, or the public.

Business Transfers

If BeatJunction is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or control of your personal information.

Data Security

BeatJunction is committed to protecting your personal information from unauthorized access, use, disclosure, alteration, or destruction. We implement appropriate technical and organizational measures to safeguard your data, including:

SSL/TLS encryption for data transmitted between your device and our servers
Secure storage of payment information through PCI-compliant payment processors
Regular security assessments and vulnerability testing
Access controls and authentication measures to limit access to personal information
Employee training on data protection practices and privacy policies

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we promise to use all commercially reasonable means to protect your information.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access and Portability

You have the right to request a copy of the personal information we hold about you and to request that we transfer this information to another service provider where technically feasible.

Correction and Deletion

You have the right to request the correction of inaccurate personal information and the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

Objection and Restriction

You have the right to object to the processing of your personal information for certain purposes, such as direct marketing, and to request the restriction of processing in certain circumstances.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable laws and regulations.

International Data Transfers

BeatJunction is based in Australia, and our servers and service providers may be located in countries other than your country of residence. When we transfer your personal information to other countries, we ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by relevant authorities or other legally recognized mechanisms.

By using our website and services, you acknowledge and agree that your personal information may be transferred to and processed in countries outside your country of residence in accordance with this Privacy Policy.

Children's Privacy

BeatJunction does not knowingly collect personal information from children under the age of 13 (or the minimum age required in your jurisdiction). If we become aware that we have collected personal information from children without parental consent, we will take steps to remove that information from our systems.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact information provided at the end of this Privacy Policy, and we will take appropriate action.

Changes to This Privacy Policy

BeatJunction may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will revise the "Last Updated" date at the top of this policy and notify you through our website or other communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

BeatJunction
Privacy Officer
47 Rock Street, Melbourne, VIC 3000, Australia
Email: [email protected]
Phone: +61 3186577094

We will respond to your inquiry within a reasonable time frame, typically within 30 days of receiving your request.